5 Things You Need to Know About Our Newly Launched E-Commerce Store

June 2, 2022

While renovating your home can be exciting, shopping for floors is a process full of hidden risks. A product that looks great in-store today may drain the life from your living room once installed.

With considerations such as lighting, furnishings and decor, and the fact that so many flooring manufacturers cut corners with their products, there is no guarantee that you will get what you pay for.

An online flooring store may seem like an even bigger risk because there is no way to know that what you purchase is precisely what you want until you see it.

We, at Top Carpets and Floors, understand the challenges involved in choosing the best flooring, and why so many customers are hesitant to trust suppliers and installers. Decades of industry experience, however, give us the edge when it comes to streamlining the customer experience, and our newly launched online flooring store makes shopping from home hassle-free. Here’s why:

Online Flooring Store

1. Your Convenience is Our Guarantee

Usually, shopping for and settling on the floors you want can take weeks or even months. In the past, it involved driving from supplier to supplier, looking for options that suited one’s taste, lifestyle needs, and budget. Thankfully, our online flooring store allows you to shop from the comfort of your couch without a hitch. Our online catalogue includes a range of fabulous products, from sophisticated wood laminates to regal rugs and even artificial grass. Our virtual store provides product details and specifications, detailed visuals and even tips on how to care for your product so you know precisely what you’re getting before you buy it. It’s also ultra-easy to navigate, and once you find something you love, you can simply click to add it to your cart.

2. We Are Ready to Assist Every Step of the Way

Just because you are purchasing a product from our online flooring store does not mean you are without assistance. We are available to answer any questions to ensure that you choose the right product the first time. As a company that was formed in 1988, we are experienced when it comes to local and international trends, and we know the precise specifications of all our products, which means we can assist you with something that works well for your application. If you are curious about any of our flooring solutions available on our online store, or if you are looking for an experienced professional to provide you with a consultation before you make a purchase, we are happy to assist.

3. We Have Regular Promotions

Everyone enjoys a bargain, and we are known for our competitive prices, regular deals and promotions. As a massive, nationwide group, we enjoy immense buying power when it comes to our products. The money we save extends to our valued customers, who can expect flooring solutions of phenomenal quality at outstanding prices. We often run special promotions and competitions, which also show our customers just how much we care about them and appreciate their support.

4. You Can Return Your Purchase

Finding your style and creating the home of your dreams can take time, and we know that it may take some experimenting to find the right floors. This is why our returns policy allows customers to return any products they have ordered within five days of receiving the items. These products must be in their original packaging and must be undamaged and unused. Returns usually take between two to five days and a full refund, between two to ten business days. For more information on how our refunds work, click here.

While we know that it may be tricky knowing if your online purchase is what you want, our room visualiser tool can help you make the right choice the first time around. It allows you to select various rooms and test out the products you are thinking of buying in a more realistic setting, giving you a better idea of your potential installation.

5. Superior Quality is Our Promise

As a leading floor supplier in South Africa, we put quality first. We value excellence, transparency, and top-tier professionalism, so you can trust our expertise and advice. Not only do we source products of fantastic quality from distinguished suppliers, but our products and professional installations come with exceptional guarantees too. Whether you buy from our online flooring store or visit a branch near you, our promise is superior products and services.

Online Flooring Store

You Can Also Visit One of Our Nationwide Stores

If you prefer in-person services over shopping via our online flooring store, you can find a branch nearest to you and pop in for a chat. Our team will talk you through the process and can even schedule to meet with you in the comfort of your own home. We will also measure the area of the room you wish to re-floor to ensure a quote that is as accurate as possible.

Whether you are a do-it-yourself fan who loves taking on home improvement projects, or if you are simply seeking ideas for that upcoming home makeover, our online flooring store is a great place to start.

For more information about our wide selection of flooring products or to request a quote, get in touch with us here.

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