Return and Refund Policy

PROMINENT PAINTS – RETURN AND REFUND POLICY – ONLINE SALES

  1. Eligibility for Returns
    1. We retain the absolute discretion whether to accept a return any of our coatings or other products (Products). In order for any Product to be eligible for return consideration, the following conditions must be met:
      1. the Product must be unused, unopened, and in its original packaging;
      2. returns must be initiated within 14 days of delivery or collection; and
      3. you must provide proof of purchase of the product (order number or receipt).
    2. Due to the nature of Products, custom-tinted or mixed-to-order coatings are generally nonreturnable and non-refundable.
  2. Pricing and Payment
    1. All Product prices are listed in South African Rand and include VAT. We reserve the right to amend any pricing at any time at out discretion and specifically, without limitation, to correct any pricing errors.
    2. Regardless of the price at which the relevant Product is listed on website at the date of return, the full extent of our liability in respect of the return of that Product will, if the return is accepted, be limited to the price paid by you for the Product.
  3. How to Initiate a Return
    1. To request a Product return, please contact our Customer Care team at Customercare@prominentpaints.co.za or 0861 77 66 46 with the following information:
      1. your full name
      2. the relevant order number
      3. the Product(s) which you wish to return
      4. the reasons for the return
      5. photos of the product, if requested by us
    2. Once your return request is approved, we will provide return instructions, including the return address.
  4. Returns Delivery
    1. You are responsible for the cost of delivery of returned Products.
    2. If the returned Product is not delivered by you, then we recommend using a trackable shipping method to ensure safe delivery.
  5. Refunds
    1. Once we receive and inspect the returned Products(s), we will notify you of the status of your refund.
    2. If approved, a refund will be issued to your original payment method within 7–10 business days.
    3. Shipping fees are non-refundable, unless the return is due to our error.
  6. Damaged or Defective Items
    1. If your order arrives damaged or you receive the wrong Product(s), please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
  7. Exchanges
    1. We do not offer direct exchanges. If you would like a different Product, please return the eligible Product(s) for a refund and place a new order.
    2. Product(s) for a refund and place a new order.

MONN – RETURNS

Where the Consumer Protection Act, No. 68 of 2008 (“CPA”) applies to you, MONN`s policy in this regard will comply with the requirements of the CPA in relation to exchanges, returns and refunds.

Where the CPA applies to you and/or the Products or Services in question, MONN will provide the warranties, undertakings and assurances as required under the CPA, but subject to any limitations and restrictions as allowed under the CPA.

You may be entitled to certain cooling-off rights with products being returned within fourteen days of receipt for a full refund.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds or no refunds are granted: (if applicable)

Items on sale cannot be returned or exchange

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

Any returns or exchanges will be subject to a R300 courier fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@monn.co.za.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@monn.co.za and send your item to: MONN Carpets (Pty) Ltd 1 Badenhorst street, Harrismith, Free State, 9880, South Africa.

Shipping

To return your product, you should mail your product to: MONN Carpets (Pty) Ltd 1 Badenhorst street, Harrismith, FS, 9880, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.